FAQ

Domande più frequenti

Which is the file format I will receive?


You will receive an .ai file, created by Adobe Illustrator 2020 version.




How to edit a vector file?


First of all, to be able to edit a vector file, you need a vector editing software, such as Adobe Illustrator, which is the industry standard program. There are many tutorials and learning material that you can find about vector edition on the Internet and also in the Adobe website, but here there are a few tips that you can keep in mind when editing a vector from Fashion-UP: - Identifying the layers: for some files you may find that there are different layers created (background, objects, etc). If this is not the case and the whole design is in a single layer, check the “Layer” window and unfold the sub-layers to unlock each element. -Grouped objects: if you are not able to select a specific object within the design it may be because the objects are grouped. In this case, you just need to select the whole group, right click and choose ‘ungroup’ from the menu. This will allow you to manipulate the objects individually. -Clipping masks: if the option “ungroup” does not work, it may be because there is a clipping mask applied to the image. Just right click and select “release clipping mask”. After this, you can ungroup if required. -Editing fonts: Usually the fonts that appear on the preview file will not be available when you open the editable vector. For additional assistance regarding vector editing, you can visit the Adobe Illustrator support page.




When will I receive the file i have just bought?


You will be able to download the file immediately, over that you will receive an email with the download link. In case you had any issue downloading the file, please feel free to contact us.




How can I get in contact with you?


You can write us an email to info@fashion-up.it and we will reach you by 24h. If you want to have phone call, just write it down in the email.




How do I ask for a custom design project?


If you need to have a custom design project, just write us an email describing your idea. We will get in touch with you to talk about it by 24h.